Privacy Policy

At Secrets Lebanon, your privacy and discretion are at the heart of everything we do. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and placing an order, you agree to the practices described below.

In this policy, “we,” “us,” and “our” refer to Secrets Lebanon.

Our Commitment to Discretion

We understand the sensitive nature of the products we sell. We handle your personal information with care and confidentiality. All orders are shipped in plain, unbranded packaging, and your details are never sold or shared for purposes unrelated to fulfilling your order and running our business.

Information We Collect

When you visit our website or place an order, we may collect:

  • Contact & order details: your name, phone number, email address, and delivery address.
  • Order information: the products you purchase, order value, and order history.
  • Technical & usage data: IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics.
  • Communications: messages you send us via WhatsApp, email, contact forms, or chat.

How We Use Your Information

We use your information to:

  • Process, prepare, and deliver your orders.
  • Communicate with you about your order, including confirmations and delivery updates.
  • Respond to your questions and provide customer support.
  • Improve our website, products, and services.
  • Send you promotional messages or offers, only if you have opted in (you can unsubscribe at any time).
  • Prevent fraud and keep our website secure.
  • Comply with legal obligations.

Cookies & Analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use the site. We may use analytics tools (such as Google Analytics) to collect anonymous, aggregated data about site usage. You can control or disable cookies through your browser settings, though some features may not work properly if you do.

Sharing Your Information

We do not sell your personal information. We share it only with trusted parties who help us operate our business, such as:

  • Delivery couriers, to complete your order.
  • Payment providers, to process payments securely.
  • Service providers for hosting, email, analytics, and marketing, who are bound to protect your data.
  • Authorities, where required by law.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including order records, legal, accounting, and reporting requirements.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information, where applicable.
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

Marketing Communications

If you have opted in to receive offers or updates, you can unsubscribe at any time by clicking the unsubscribe link in our emails, replying to opt out of messages, or contacting us directly.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Effective date:10 July 2026. By using our website and placing an order with Secrets Lebanon, you acknowledge that you have read and understood this Privacy Policy.