Delivery Policy

At Secrets Lebanon, we deliver across Lebanon quickly, reliably, and always in 100% discreet packaging. Please read the details below so you know exactly when to expect your order.

Delivery Areas & Timing

Beirut — Same-Day Delivery Orders placed before 7:00 PM (Beirut time), Monday to Saturday, are delivered the same day. Orders placed after 7:00 PM are delivered the next delivery day.

Outside Beirut — All Lebanon We deliver to all other regions of Lebanon within 72 hours of your order being confirmed.

Sundays We do not deliver on Sundays. Orders placed on Sunday (or after the Saturday cut-off) are processed on the next delivery day.

Order Cut-Off Summary

LocationCut-OffDelivery Time
BeirutBefore 7:00 PM, Mon–SatSame day
BeirutAfter 7:00 PMNext delivery day
Outside Beirut—Within 72 hours
AnywhereSundayNo delivery

Discreet Packaging

Your privacy matters to us. Every order is shipped in plain, unbranded packaging with no indication of the contents or the nature of our store. Nothing on the outside identifies the product or Secrets Lebanon.

Delivery Fees

Delivery fees are calculated at checkout based on your location. [Add your fee structure here — e.g. “Free delivery on orders over $X” / flat rate for Beirut / regional rates.]

Order Processing

Once your order is confirmed, you will receive a confirmation message. Our team prepares and dispatches your order according to the timing above. During busy periods, holidays, or unforeseen circumstances (weather, road conditions, etc.), delivery times may be slightly longer — we will always keep you informed.

Receiving Your Order

Please ensure someone is available at the delivery address to receive the order, and that the phone number provided is reachable. If our courier is unable to reach you or complete the delivery, we will attempt to contact you to reschedule. Repeated failed delivery attempts may require the order to be rearranged.

Tracking & Support

For any questions about your order or delivery status, contact us:

We’re happy to help and will respond as quickly as possible.

Delivery times are estimates and begin from the moment your order is confirmed. Same-day and 72-hour windows apply to standard in-stock items and may vary during public holidays or exceptional circumstances.