Contact Us
Got a question? Not a problem!
Secrets Lebanon is fully committed to protecting the privacy of our customers. One of the core traits of our prosperity is integrity and holding fast to the strictest codes of confidentiality.
Moreover, discrete packaging on every shipment is of critical importance to us.
We will never sell your information, and all the sales and customer service pursued through Secrets Lebanon will be strictly confidential between the customer and Secrets Lebanon.
- Email us at [email protected]
- Contact us on Whatsapp at +961 70 418 369
We can assure you that anything purchased from Secrets Lebanon will be of the highest quality. So, do not hesitate to reach out to us, if you require any assistance for gaining a seamless shopping experience, and for purchasing the ideal sex toy, delay sprays, creams or lubricant!
Are your Items used or new?
All our items are brand new in a sealed box. We do not accept returns on opened items unless the item is broken. If you receive an incorrect item please contact us and do not open it otherwise we will not exchange it. You can rest assured we do not sell used items.
How do I order?
Choose the product you wish to order and checkout through the online shopping cart system or contact us via WhatsApp at: +961 70 418 369. Before receiving the product, you will receive a call from our delivery team/driver to confirm your order and the mode of payment is cash on delivery(COD).
How do I pay?
Payment is via cash on delivery.
How do I cancel an order?
To cancel an order simply drop us an email at [email protected] alternatively you can contact us via WhatsApp at: +961 7032 1018, or when the driver calls you, let him know that you wish to cancel. There are no cancellation charges.
How do I return an item?
For returns please contact us via WhatsApp at: +961 70 418 369. Kindly note that we do not accept returns for opened or used items. If the box is opened we will not accept returns.
Is the process discreet?
Yes the process is discreet, we only accept cash payments so there will be nothing on your bank statement and the driver is instructed to not announce/communicate anything that he is delivering.
Is there a fee for delivery?
Yes the process is discreet, we only accept cash payments so there will be nothing on your bank statement and the driver is instructed to not announce/communicate anything that he is delivering.